Cancellation and Refund Policy
Last Updated: July 2026
Thank you for choosing Jay Dwarkadhish Travels. We understand that travel plans can change unexpectedly. Our Cancellation and Refund Policy outlines the terms for modifying or canceling your outstation taxi bookings.
Cancellation & Refund Timelines
| Timeframe | Refund Policy |
|---|---|
| 5 Days or more before pickup | 100% Full Refund of the advance amount. |
| 2 to 4 Days before pickup | 50% Cancellation fee applies on the advance amount. |
| Less than 24 to 48 Hours (Same Day or 1 Day Before) | Strictly NO REFUND. Total advance amount will be forfeited. |
| No-Show (Driver waiting >45 mins) | NO REFUND. |
Vehicle Breakdowns & Service Failure
- In the rare event of a mechanical failure during your transit, Jay Dwarkadhish Travels will immediately arrange an alternate replacement vehicle to complete your journey.
- If a replacement vehicle cannot be arranged due to remote route locations, a full refund will be calculated and issued for the uncompleted portion of the journey.
Processing of Refunds
Approved refunds (eligible under the 5-day window) will be processed automatically within 5-7 business days. The amount will be credited directly back to the original bank account, credit/debit card, or UPI wallet used during the booking setup.